How we collect, use, and protect the information you share with us.
This Privacy Policy describes how TOTville ("we," "us," or "our") collects, uses, and protects information when you visit totville.com, contact us, request an appointment, or interact with our services. TOTville is a pediatric therapy and family wellness practice located at 335 US Highway 9 South, Manalapan, NJ 07726.
If you have any questions, you can reach us at start@totville.com or (732) 860-8100.
When you fill out our contact form, request insurance verification, sign up to text us, or otherwise communicate with us, we may collect:
When you visit our website, we and our service providers may automatically collect limited technical information such as your IP address, browser type, device type, the pages you visit, and the time and date of your visit. This is used to operate, secure, and improve the site.
If you opt in to text messaging or use our chat widget, the content of those messages is collected and stored to allow us to respond and follow up.
We use the information we collect to:
We do not sell your information. We do not share your information with third parties for their marketing purposes.
If you provide your phone number and check the SMS consent box on our contact form, you're giving TOTville permission to send you text messages related to your care, including appointment reminders, scheduling, insurance updates, and replies to your inquiries.
We do not share your phone number or text-message content with third parties for marketing purposes. Your phone number may be processed by our SMS service provider (currently VirtualText) solely for the purpose of delivering messages on our behalf.
We rely on a small number of trusted service providers to operate this website and communicate with you. They process information on our behalf, and only as needed to deliver their service:
We may also share information when required by law, to comply with legal process, to protect the rights and safety of others, or in connection with a transfer of our business.
If you become a patient of TOTville, additional protections under the Health Insurance Portability and Accountability Act ("HIPAA") and applicable state laws apply to your protected health information (PHI). The handling of PHI is governed by our separate Notice of Privacy Practices, which is provided to all patients at intake and available on request.
The contact form and chat widget on this website are not secure channels for transmitting protected health information. Please do not send detailed medical history, diagnoses, or other sensitive PHI through these tools. If you need to share clinical information, please call us directly or wait until intake to share it through secure channels.
Depending on where you live, you may have rights regarding your personal information, including the right to access, correct, or delete information we hold about you. To exercise these rights, contact us at start@totville.com and we'll respond within a reasonable time.
You can opt out of text messages at any time by replying STOP. You can opt out of email communications by replying to any email or contacting us directly.
Our website is intended for parents and caregivers, not for children. We do not knowingly collect personal information directly from children under 13. Information about children is collected from their parents or legal guardians in the course of providing care. If you believe we have inadvertently collected information from a child directly, please contact us so we can address it.
Our website uses minimal cookies and similar technologies, primarily for site functionality (remembering basic preferences, security, and analytics). We do not currently use advertising or cross-site tracking cookies. Your browser's privacy controls can be used to block or limit cookies at any time.
We may update this Privacy Policy from time to time. When we do, we'll change the "last updated" date at the top of this page. We encourage you to review the policy periodically.
If you have any questions about this Privacy Policy or our practices, please reach out:
TOTville
335 US Highway 9 South
Manalapan, NJ 07726
start@totville.com
(732) 860-8100